Your privacy matters. Learn how mex77 protects and manages your personal information.
mex77 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your personal information. By creating an account or using mex77 services, you consent to the data practices described in this Privacy Policy.
We understand that trust is essential in the online gaming industry, particularly in Indonesia where personal data protection is a growing concern. mex77 implements industry-leading security measures and adheres to international data protection standards to ensure your information remains confidential and secure. This Privacy Policy applies to all users of mex77 services, including Indonesian residents accessing our platform for casino games, sports betting, and related entertainment services.
If you have questions or concerns about how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document. We are committed to transparency and will respond to all privacy inquiries promptly.
mex77 collects various categories of personal information to provide and improve our services. The data we collect falls into three main categories:
When you register for a mex77 account, you provide us with personal information including:
When you use mex77 services, we automatically collect technical and behavioral information including:
We may receive information about you from third-party sources including:
mex77 uses your personal information for the following purposes:
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.
Under applicable data protection laws, mex77 processes your personal information based on the following legal grounds:
Processing is necessary to perform our contract with you (the Terms and Conditions you agreed to when creating your account). This includes account creation, payment processing, game provision, and customer support.
Processing is required to comply with Indonesian legal requirements including age verification, identity confirmation, anti-money laundering regulations, tax reporting, and regulatory audit requirements.
Processing is necessary for our legitimate business interests including fraud prevention, platform security, service improvement, and protecting against abuse, provided these interests do not override your fundamental rights and freedoms.
For certain activities like marketing communications and non-essential cookies, we process your data based on your explicit consent, which you can withdraw at any time.
mex77 does not sell your personal information to third parties. We share your data only in the following circumstances:
We share data with trusted third-party service providers who assist in operating our platform:
All service providers are contractually bound to protect your data and use it only for specified purposes.
We may disclose your information to government authorities, law enforcement, or regulatory bodies when legally required to do so, including:
If mex77 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and prominent notice on our website.
We may share your information with other third parties when you provide explicit consent for such sharing.
mex77 implements comprehensive security measures to protect your personal information:
You play an important role in protecting your account security. Please:
In the unlikely event of a data breach affecting your personal information, mex77 will notify you within 72 hours via email and provide details about the breach, affected data, and steps we're taking to mitigate harm. We will also report the breach to relevant Indonesian authorities as required by law.
mex77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years | Regulatory compliance, dispute resolution |
| Transaction Records | 7 years from transaction date | Financial regulations, tax requirements |
| Identity Verification Documents | 7 years from account closure | AML/KYC compliance |
| Game History | 5 years | Dispute resolution, responsible gaming monitoring |
| Customer Support Communications | 3 years | Service quality, dispute resolution |
| Marketing Communications | Until consent withdrawn + 1 year | Marketing compliance |
| Website Usage Logs | 12 months | Security monitoring, service improvement |
When data is no longer needed, we securely delete or anonymize it so it cannot be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
mex77 uses cookies and similar technologies to enhance your experience and improve our services:
Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and provide personalized features.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality. To opt out of specific tracking technologies, adjust your preferences in your account settings.
Under Indonesian data protection laws and international privacy standards, you have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you. We will provide this data in a structured, commonly used format within 30 days of your request.
If your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings or by contacting customer support.
You can request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes it was collected or if you withdraw consent for processing. However, we may retain data when required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
You can request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of data or object to processing based on legitimate interests.
You can request a copy of your personal information in a machine-readable format that can be transferred to another service provider where technically feasible.
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.
Where we process your data based on consent (e.g., marketing communications), you can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact our Data Protection Officer using the details in Section 12. We will respond within 30 days and may request identity verification to protect your data from unauthorized access.
mex77 primarily operates within Indonesia and stores data on servers located within Indonesian jurisdiction. However, some service providers (cloud hosting, payment processors, game providers) may be located outside Indonesia. When we transfer your personal information internationally, we ensure adequate protection through:
All international data transfers comply with Indonesian data protection regulations and international best practices.
mex77 services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. Our age verification processes are designed to prevent underage access. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and terminate the account. Parents or guardians who believe their child has accessed mex77 should contact us immediately so we can take appropriate action.
mex77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of mex77 services after policy changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
mex77 Privacy Team
Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Protection Request"
Response Time: We aim to respond to all privacy inquiries within 5 business days and complete data subject requests within 30 days.
Complaints: If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Indonesian data protection authority or relevant regulatory body.
256-bit SSL encryption protects all data transmitted between your device and mex77 servers.
We collect only the information necessary to provide services and comply with legal obligations.
mex77 never sells your personal information to advertisers, marketers, or other third parties.
Clear explanations of what data we collect, why we collect it, and how we use it.
Exercise your privacy rights including data access, correction, deletion, and marketing opt-out.
Independent security firms conduct regular audits to ensure ongoing data protection compliance.
Review our related policies or contact our support team for personalized assistance.